Friday, January 30, 2009

Making Things Right

In my last post I mentioned that the GellyRoll Glaze pens I'd just gotten were leaking. I'm happy to say that I just got off the phone with Rex Art and they are sending me out a new batch of them!

This was my first time buying from them and I did so because they had the Sharpie Poster Paint pens and the Sakura pens that I love for such a good price. Plus, one day last week I spent over 3 hours going from store to store looking for the Sharpies only to come up empty handed. It is so frustrating when a product that you love and buy regularly disappears for all the stores that use to carry it! Anyway, I had to find a source for my pens and stumbled upon the Rex Art site. They absolutely had the best prices on the items I wanted so I placed an order.

What a bummer it was when I went to use the Glaze pens and they were a mess. All is well though because Rex Art has great customer service and were very accommodating about making things right. Forget the big box chain stores. If you need something and want to be treated well go with a small company. They appreciate your business and know how to treat a person right.

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